How to Cancel Telstra Internet

how to cancel telstra internet

If you are experiencing problems and are not satisfied with your telco, then you must wonder how do I cancel Telstra internet plan. 

It’s simple, and there are three ways you can do it; over the phone, online, and on the app. However, remember that some cancellation fees may be incurred, so read through all the details carefully. 

Let’s cover all the steps on how to cancel Telstra internet.

Ways to Cancel Telstra Internet

If you are one of the 30% of homes in Australia with Telstra internet and want to cancel the services because you are unhappy or have found a better deal, there are three ways you can do it.

Calling Telstra

  • Calling 13 22 00 and saying ‘disconnect’. The Telstra support staff will guide you through the whole process.
  • Using the My Telstra app.
  • From your computer browser.

Whichever method you use, ensure you have an identification document, the contract holder’s name, address, phone number, etc.

Remember that Telstra doesn’t issue cancellation notices. Usually, after you request cancellation, Telstra will disconnect your service within 48 hours

Find the answer to the question: what’s the best internet provider in my area?

Cancelling Telstra Internet From the App

Unfortunately, you cannot automatically cancel your home internet plan from the app. Instead, you will need to contact the Telstra support team.

  • Open the My Telstra app on your phone,
  • Open the Help Tab, and
  • Click on the blue messaging icon.

You can also reach out to the Telstra team by scrolling down to the bottom of the app, finding the Contact Us section and clicking on Messaging.

The advantage of using the messaging option or calling a representative is that you can negotiate a better deal and get a discount on your plan if you don’t leave.

Cancelling Telstra Internet From Browser

The Telstra NBN cancellation can be done directly from your computer. 

  • Open My Telstra on your browser.
  • Enter your Telstra ID and password.
  • Navigate to the Manage internet section.
  • Find the current plan you want to cancel, and click on Change or Cancel.
  • Confirm your choice.

If you use an ADSL package from Telstra, you must message Telstra staff

Telstra Early Termination Costs

Typically, Telstra internet plans come with a no-lock-in contract meaning you can cancel them whenever you want without termination costs. But if you request a Telstra NBN cancellation 24 months after using their services, you’ll have to pay the remaining amount for the modem or return the device.

For instance, with some home internet plans, like the 5G Home Internet Plan, you are required to return the modem in working condition, whereas with other plans, like the Upfront Internet Plans, you can choose to return the modem or pay a $200 fee.

If you are unfamiliar with the terms in your contract, you should sign into your My Telstra account and fill out a Contract Details form. After filling out the online form, you will get an overview of the fees associated with cancelling your Telstra Internet.

Tips Before you Make the Switch

Before you cancel your Telstra broadband services, you should know that you won’t be able to use the internet and home phone from different NBN providers on one line of the network.  Furthermore, you cannot disconnect your phone line and move to another provider without cancelling the Telstra home broadband service first.

Most importantly, even if you cancel your Telstra internet, you can keep your Telstra account for free for 12 months. After that, Telstra will notify you that you must pay $79 annually

And lastly, Telstra has the right to automatically delete your account if you have not signed in for 180 days. 

If you want to use your mobile data instead of paying for a home internet plan, check out how much will be enough for you here

How do you switch from one NBN to other?

Switching NBN providers is a straightforward process but requires thorough research.

  • Check the cancellation terms of your current Internet plan.
  • Find out what type of NBN connection you need
  • Compare NBN plans from different providers.
  • Check the provider availability at your address.
  • Sign up to get your new plan.
  • Cancel your old internet plan.

When cancelling your internet service, be prepared with all your account information, including the name on the account, address, phone number, email address, and date of birth.

Bottom Line

It depends on what you are looking for. The best thing to do is weigh your options and decide what is best for you. 

Consider changing your internet plan if you are looking for faster speeds. However, if you are satisfied with your current speed, you can continue your current plan. Additionally, if you want to save money on your internet plan, then more affordable plans might be available that will suit your needs. 


1. Can I cancel Internet contract?

Yes, you can cancel your internet plan if you are unsatisfied with the service or want to change providers. Depending on the type of contract, you might be obligated to pay early termination costs. You should contact your ISP and find out if you need to pay cancellation fees.

2. How do I cancel my Internet service?

Depending on your service, contacting customer service or filling out an online application requesting to cancel service may be all it takes. However, you should also double-check your account contract to see if other clauses might result in unexpected termination charges.

3. Do I need to return My Telstra modem?

If you cancel your Telstra plan, you can choose between returning the modem if it is in good working condition or paying a fee to keep the device.

4. How to cancel Telstra internet online?

If you are using NBN, you can cancel a Telstra plan online by opening your  Telstra account, opening the Manage internet section and cancelling your plan. If you have an ADLS, you should message the Telstra team if you don’t want to use their services anymore.

Leave a Reply

Your email address will not be published. Required fields are marked *