The Ultimate New Koala Mattress Review [2022]

New Koala Mattress Review

The New Koala Mattress brings back the original Koala Mattress in a box from 2015 – refreshed with new materials and technology.  

What changes have they made, and how does the new version compare to Australia’s most loved mattress?

Check out our New Koala Mattress review to find out.

PROS:

  • Zero partner disturbance
  • Double-sided layer
  • Lightweight & cool
  • Anti-Bacterial Treatment
  • GECA-certified 
  • Fast four-hour delivery

CONS:

  • Not Australian-made
  • Edge support could be better

Mattress Highlights

  • Mattress Type: Foam Mattress
  • Mattress depth: 25 cm 
  • Trial period: 120 days
  • Warranty: 10 years 
  • Price: $750-$1250

Ratings 

Comfort4/5
Support4/5
Motion Isolation5/5
Cooling/temperature control4/5
Edge Support3/5
Company Reputation5/5
Value for Money4/5

Brand Snapshot

new koala mattress

Koala is an Australian company established in 2015 in Sydney. 

They made their debut on the Australian market with the Koala Mattress. Since then, they’ve expanded their range of products, offering high-quality Koala beds and furniture, as well as bed linen and bedding products. 

In addition to the best-selling New Koala bed, the company has two more excellent options in the mattress department: 

  • The Koala Calm As Mattress, an all-foam bed providing cool and comfy sleep.
  • The New Koala Soul Mate Mattress, guaranteed to improve the quality and quantity of your sleep. 

Koala is a socially responsible company to boot. As a member of WWF Australia it helps restore wild forests and save koalas. It is also a member of 1% for the planet, giving out 1% of their yearly gross profits to charities oriented toward preserving the environment.  

Material & Construction

This 25-cm high mattress is made of CertiPUR-US, eco-friendly materials that will not only provide you with the best sleep but will also keep you cool and supported through the night. 

The New Koala Mattress has three separate layers

  • 7cm of TENCEL Lyocell fibre, a super-absorbent fabric to ensure cool and dry nights. 
  • A double-sided Kloudcell comfort layer, allowing you to customise the firmness level to your needs.  
  • Three high-density support zones for optimal pressure relief on the hips, shoulder, and back. This layer is paired with an anti-slip bottom to make sure your mattress stays in place. 

The New Koala Mattress features a simple yet effective construction. However, those who want a mattress with all the bells and whistles, should take a look at the Noa Luxe Mattress.

new koala mattress layers

New Koala Mattress Firmness

As mentioned above, the Koala mattress comes with a flippable comfort layer for tailored support and firmness. 

The softer side is medium-firm, ranking between 6 and 7 on the firmness scale (10 being firmest). 

The firmer side is 7.5 on the 1-10 scale, so it’s better suited to heavier users and stomach sleepers. 

This level of customisation is rarely found on the market, making the New Koala mattress all the more special and unique. 

Comfort & Support

The New Koala mattress ensures comfort for people of all sizes, shapes, and sleeping styles. 

The base comfort layer provides outstanding pressure relief, especially around the hips and lumbar area, making the New Koala Mattress an excellent choice for back sleepers and people struggling with joint issues.

The firmness-adaptability, as well as the 3 zone support feature makes it suitable for stomach sleepers and side sleepers as well.

That said, the New Koala mattress is an all foam-bed that lacks the bounce of a latex or hybrid bed. If you are a combo sleeper who likes to change positions throughout the night, the Macoda mattress might be a better option. 

Temperature Regulation

Usually pocket springs or hybrid mattresses allow for better temperature regulation than all-foam beds. 

However, Koala claims that all their mattresses come with cooling technology to prevent heat retention and release moisture.

The New Koala achieves this thanks to the top TENCEL layer—a super breathable material cooler than linen and more absorbent than cotton. 

Motion Transfer

Foam mattresses are known for isolating motion, and the New Koala Mattress is no exception. 

Thanks to the three foam layers, you will not feel any movement in the bed even if your partner tosses and turns all night. 

Innerspring mattresses, though, are more responsive and bouncier than all-foam beds, so a hybrid or latex mattress could be a better choice for intimate activities. 

Edge Support

They might excel at motion isolation, but foam beds rarely have good edge support of a hybrid, like the Eva Mattress.  

However, the dense foam, as well as the higher firmness level of the comfort layer, makes the New Koala Mattress more sustainable, so less prone to sagging and sinking, especially around the edges. 

Maintenance & Durability

Like all-foam mattresses, the New Koala Mattress should be rotated (at 180 degrees) every six months.

Flipping the mattress, though, is a definite no-no due to the design and foam construction.

The TENCEL cover is made out of 65% Polyester, making it quite easy to maintain. These materials dry really fast, so doing some spot cleaning with a water-based solution should do the trick in no time.

Trial Period and Warranty

Koala offers the standard 120-trial period, during which you can see if the mattress is right for you. The company also recommends trying the bed for a minimum of 14-nights to get accustomed to it.

The Koala mattress warranty covers damages for 10 years, per the industry standard. Even though other beds on the market come with a 15-year warranty or longer, this is still a generous guarantee period considering all-foam beds are more prone to sagging.  

Delivery & Returns

The New Koala Mattress could arrive at your doorstep in just four hours after placing the order, giving a whole new meaning to the term “fast delivery”. 

If for any reason, you are unsatisfied with the mattress, you could return the product, but bear in mind that Koala mattress returns come with a fee if you reside in certain areas. 

Koala has signed a partnership agreement with Soft Landing, a company dedicated to recycling mattresses, so for a small fee (free for Melbourne), you could also get rid of your old mattress.

Returned Koala mattresses are donated to one of the 68 shelters around Australia.

Setting up the bed is easy, too, although you might want to watch a video or two on how to flip the comfort layer properly. After that, wait for about a day for the mattress to decompress, and you’re good to go. 

Koala Mattress Accessories

Koala may have started in 2015, but they offer a wide variety of products to make your home a cozier and more beautiful place.

These include: 

  • Koala beds and bed bases—these simple yet unique pieces of furniture are the perfect accessory to the New Koala Mattress. Plus, getting a sweet bundle deal and saving extra quid is always a YES. 
  • Koala Pillow—gives amazing support and offers two levels of firmness.
  • Koala Duvets—a natural blend of luxe materials for a 7th heaven feeling in every season.
  • Bed linen—sheets and pillowcases, made from TENCEL eco-friendly material, with a cooler and softer feel than cotton.
  • Koala Mattress Protectors—protecting what’s good from spills, odors and unpleasant accidents. 
  • Koala sofas, ottomans & armchairs—a unique line of new-age simplicity and comfort.

New Koala Mattress Price and Sizes

SizeDimensionsPrice (regular)
Koala Single Mattress92cm x 188cm x 25cm$750
Koala King Single Mattress107cm x 203cm x 25cm$880
Koala Double Mattress138cm x 188cm x 25cm$1,000
Koala Queen Mattress153cm x 203cm x 25cm$1,050
Koala King Mattress183cm x 203cm x 25cm$1,250

The Eva queen costs $900 (on the lower end of the spectrum), while the Sleeping Duck is available for $1.649. Considering this, the New Koala is an average-priced bed.  

Special Offers and Sales

Saving on the New Koala Mattress has never been easier than with the sweet bundle deals, such as the New Koala Mattress Slumber Bundle, which adds a timber bed base, 2 Koala pillows, a sheet set, and a duvet cover set—all from $2,560.

A bunch of other bundle deals for each room can be found on the official Koala website. 

In addition, Koala offers special prices during holidays and seasonal promotions. Plus, frenzy sales, checkout coupons, promotion codes, and on-site discounts are available at other times.

You can make a purchase on their website with the regular payment options (Visa, MasterCard, PayPal), as well as using monthly, interest-free payments with Afterpay and Zip.

Awards, Certification & Reviews

All the mattresses in the New Koala range are fully GECA (Good Environmental Choice Australia) certified. What’s more, these are the first mattresses on the Australian market to receive this certification. The foams in the beds are CertiPUR-US certified as well. 

Koala also boasts many awards, including:

  • Winner of the Canstar Blue Most Satisfied Customers Mattress Award for 2019 and 2021
  • Winner of the 2021 Canstar Blue ‘Most Satisfied Customers Award in Pillow Category
  • 2021 Best Seller according to Bed Buyer
  • 2021 Best Mattress Overall & Best Value For Money according to Best Mattresses Australia

Final Verdict: Is The New Koala Mattress Your New Mattress?

The New Koala mattress resolved the “too soft complaints” from the previous version, bringing more options to the table while still sticking to their famous Zero Partner Disturbance and incredible 3-zone support layer.

Comfortable and supportive for people with different preferences, it’s no wonder the New Koala Mattress reviews are full of positive comments and praises.

FAQs

1. Are Koala mattresses made in Australia?

All the designs are made in Sydney, while the manufacturing process takes place in the company’s newly opened factory in China.

2. Do Koala mattresses sag?

As is common with foam beds, Koala mattresses might start to sag after a year or so, although putting your mattress on a proper bed frame should slow down this process. 

3. Are Koala mattresses worth it?

The New Koala Mattress is an average priced bed that will give you the comfort, motion isolation and support you need for a good night’s sleep. 

4. Are Koala mattresses good for the back?

Thanks to the zoned support layer in the core of the bed, people with back issues should find the New Koala properly supportive. 

5. What is special about the Koala Mattress?

As mentioned in our New Koala Mattress review, one of the most unique features is the flippable comfort layer that lets users adjust the level of firmness, thus getting two different feels for the price of one mattress.

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